FAQ's

How quickly you will contact me after I’ve made a request? - We endeavour to contact you the very same day and to give you a quotation with in 24 hours based on the information you have given us.

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I need someone with in 1 week, can you help? - We normally start working on a new project within 5 working days from your confirmation. If it's an emergency, we would arrange to start the very next day!

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What are your working hours? – That would depend on the type of job. Factors like - noise, weather, family needs, etc would be considered.

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Do you work over the weekend? - Yes.

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How I will receive the estimate? - We can give you the quote over the phone, e-mail, fax or post.

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When do you expect me to pay for the job? - We normally expect a deposit of 25% in order to secure the initial cost for materials. Stage payments will be made respectively. Final payment would be made once the Acceptance protocol has been signed and you are fully satisfied with the job.

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Do I need a planning permission for the extensions? - the same rules apply for all ground floor extensions, conservatory or garden rooms. The latest planning regulations are available from the Planning Portal, the UK Government’s online Planning and Building regulation resources: www.planningportal.gov.uk

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What guarantees does SLB offer? - A comprehensive range of guarantees can be offered on your home extension by SLB and for your total peace of mind they can be underwritten by national insurance policy.

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What is the Acceptance protocol? - This document aims to protect clients’ interests in the best possible way. Once the job has been done the client together with our specialist will visit the side and evaluate the work. The protocol would bi signed by both parties and each party will keep a copy for future references.